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FAQ

Find the most frequently asked questions below.

About Our Cookie Cutters & Stamps

  • Our cookie cutters are made from PLA (Polylactic Acid), a plant-based material that's durable and lightweight. We source our materials locally from trusted manufacturers who provide us with full documentation.

  • Simply wash by hand with lukewarm water and mild dish soap. Let air dry completely before storing. For intricate cookie stamps, you can use a brush to clean them. Avoid excessive heat or prolonged soaking.

  • No, please don't! Dishwashers use hot water that can deform your cookie cutters. Stick to hand washing with lukewarm water - it's quick and easy.

  • Our cookie cutters are designed to work perfectly with room temperature or chilled dough. However, they shouldn't be exposed to temperatures above 140°F/60°C, so keep them away from hot water, surfaces, dishwashers, or hot surfaces.

  • Yes, our cookie cutters are designed for easy use and smooth release. To prevent sticking, simply use a little bit of flour. You can find more information and useful tips in Our Complete Guide to Beautiful Stamped & Cut-Out Cookies.

  • Absolutely! Our products are versatile and work great with clay, play dough, salt dough and others.

  • Store them in a cool, dry place away from direct sunlight. They can be stacked with other cookie cutters, but avoid putting heavy items on top of them.

  • Yes! We can create custom text or logo stamps for special occasions or business branding. Contact us to discuss your design.

Orders & Shipping

  • Orders without personalized products are usually dispatched on the next working day. For custom items, please allow 2–3 business days for production before shipping.

  • Check our shipping table or contact us - we’ll do our best to get your order to you.

  • Shipping costs are calculated at checkout based on your location and order size. We always aim to keep rates as low as possible.

  • Yes! Once your order is shipped, you’ll receive a tracking link via email.

  • If your order hasn’t gone into production yet, we’re happy to help. Please contact us within 12 hours of placing your order.

  • We stand behind our products. If you encounter any issues with your purchase, contact us with your details and we will make it right.

  • Yes! If you’re a food blogger, baker, or content creator, we’d love to collaborate. Send us a message with your ideas.

Still have questions?

We're ready to assist with any questions you might have beyond what's covered here.