FAQ
Find the most frequently asked questions below.
Find the most frequently asked questions below.
Our cookie cutters are made from PLA (Polylactic Acid), a plant-based material that's durable and lightweight. We source our materials locally from trusted manufacturers who provide us with full documentation.
Simply wash by hand with lukewarm water and mild dish soap. Let air dry completely before storing. For intricate cookie stamps, you can use a brush to clean them. Avoid excessive heat or prolonged soaking.
No, please don't! Dishwashers use hot water that can deform your cookie cutters. Stick to hand washing with lukewarm water - it's quick and easy.
Our cookie cutters are designed to work perfectly with room temperature or chilled dough. However, they shouldn't be exposed to temperatures above 140°F/60°C, so keep them away from hot water, surfaces, dishwashers, or hot surfaces.
Yes, our cookie cutters are designed for easy use and smooth release. To prevent sticking, simply use a little bit of flour. You can find more information and useful tips in Our Complete Guide to Beautiful Stamped & Cut-Out Cookies.
Absolutely! Our products are versatile and work great with clay, play dough, salt dough and others.
Store them in a cool, dry place away from direct sunlight. They can be stacked with other cookie cutters, but avoid putting heavy items on top of them.
Yes! We can create custom text or logo stamps for special occasions or business branding. Contact us to discuss your design.
Orders without personalized products are usually dispatched on the next working day. For custom items, please allow 2–3 business days for production before shipping.
Check our shipping table or contact us - we’ll do our best to get your order to you.
Shipping costs are calculated at checkout based on your location and order size. We always aim to keep rates as low as possible.
Yes! Once your order is shipped, you’ll receive a tracking link via email.
If your order hasn’t gone into production yet, we’re happy to help. Please contact us within 12 hours of placing your order.
We stand behind our products. If you encounter any issues with your purchase, contact us with your details and we will make it right.
Yes! If you’re a food blogger, baker, or content creator, we’d love to collaborate. Send us a message with your ideas.
We're ready to assist with any questions you might have beyond what's covered here.
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